Here's how it works...

Most computer problems can be fixed without taking it to the shop or having a stranger come to your home.

The Inconvenience of
In-Store Support

  • Unplug everything from computer
  • Drag it to the shop
  • Worry what they're doing on it
  • Meanwhile, you have no computer
  • Wait, wait, and wait
  • Go back to the shop on their time
  • Pay their outrageous prices

The Simplicity of
Mytex Support

1

Contact us anytime by Phone, Email, Live Chat, Facebook or Twitter.

2

Share your computer screen with us
securely over the Internet.

3

Sit back, relax, and watch us solve
your computer problems.

The Hassles of
In-Home Support

  • Make an appointment
  • Wait at least 48 hours
  • Have a stranger in your home
  • Worry they might steal something
  • Wait, wait, and wait
  • No freedom to walk around
  • Pay their outrageous prices

Why Choose Mytex

We can support you if you're at home, at work, or even in another country . . . at no extra charge.

What is remote tech support?
It's a way of fixing software-related problems over the Internet by sharing your computer screen. You watch while we work.

Why?

Mytex In-Store In-Home
Available 24 x 7 ? X X
Unlimited Tech Support ? X X
Anytime, Anywhere Support ? X X
Phone Support ? X X
Live Chat Support ? X X
Remote Tech Support More Info ? X X
No Appointments ? X X
No Waiting in Long Lines ? X ?
No Hourly Rate ? X ?
Certified Experts ? X X
No Contracts ? X X
No Setup Fees ? X X
Cancel Anytime ? X X
Lowest Price ? X X
Plans & Pricing

What our customers are saying...

"Thank you for offering such a cool service, and for making it so easy for me to use."
EddieEddie - Philadelphia, PA
"Mytex is a dream come true."
PaulaPaula - Denver, CO
"Mytex removed my computer virus and I was up and running in 15 minutes."
ClaireClaire - Cheyenne, WY
"I should've signed a up long ago."
AdamAdam - Baltimore, MD
"Thanks so much for taking the time to explain things to me."
CynthiaCynthia - New York, NY
"Mytex saved me a lot of money."
AnnaAnna - Tempe, AZ

Products We Support

Here is a list of just a few of the products and brands we support.


Software

Windows
  • Microsoft Windows 2000
  • Microsoft Windows XP
  • Microsoft Windows Vista
  • Microsoft Windows 7 and 8
Productivity
  • Adobe
  • iWork
  • iTunes
  • iLife
  • Microsoft Office
  • MobileMe
  • QuickTime
  • Skype

Mac
  • Mac OS X 10.6 (Snow Leopard)
  • Mac OS X 10.7 (Lion)
  • Mac OS X 10.8 (Mountain Lion)
  • Mac OS X 10.9 (Mavericks)
Internet Browsers
  • Avant
  • Deepnet Explorer
  • Firefox
  • Flock
  • Google Chrome
  • Internet Explorer
  • Maxthon
  • Netscape
  • Opera
  • PhaseOut
  • Safari

Linux
  • Fedora
  • Red Hat
  • SUSE
  • Ubuntu
Security
  • AVG
  • Avira
  • BitDefender
  • ESET
  • Kasperksy
  • McAfee
  • Norton
  • Trend Micro
  • Vipre
  • Webroot
  • Zone Alarm

Hardware

Apple
  • AirPort Extreme
  • Apple TV
  • iMac
  • iPad
  • iPod
  • Mac Mini
  • Mac Pro
  • MacBook Air
  • MacBook Pro
  • Time Capsule
Smartphones
  • Android
  • Apple iPhone
  • BlackBerry
  • Palm
  • Sony Ericsson
  • Symbian
  • Windows Mobile

Cameras
  • Canon
  • Casio
  • Epson
  • Kodak
  • Konica Minolta
  • Nikon
  • Olympus
  • Panasonic
  • Samsung
  • Sony
Printers
  • Brother
  • Canon
  • Dell
  • Epson
  • HP
  • Kodak
  • Lexmark

Computers
  • Acer
  • Asus
  • Compaq
  • Dell
  • HP
  • IBM
  • Panasonic
  • Samsung
  • Sony
  • Toshiba
Routers
  • Belkin
  • DLink
  • Halking
  • Linksys
  • Netgear
  • SMC

Services We Offer

Our technology experts are highly qualified in both Windows and Mac OS X operating systems.

#

Virus Removal

Your computer is always at a risk of getting a virus. Most times it’s difficult to identify when you have a virus until it has completely infected your computer. A virus can spread itself from one computer to another through networks, emails, and removable media (CD, DVD and USB drives). Besides slowing your computer down, viruses can delete your pictures, personal documents and even steal your identity. Our experts will detect and remove all viruses from your computer, configure your antivirus with the securest settings, and schedule automated scans for future threats.

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Malware & Spyware Removal

Malware, short for malicious software, is designed to secretly access a computer without the owner’s knowledge. Spyware is a type of malware that collects personal information, such as but not limited to Internet browsing history, credit card numbers and passwords. Unlike viruses, spyware does not usually self-replicate, but can be as dangerous. Just like our virus removal service, we will detect all malware threats on your computer and completely remove them.

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Computer Security

The term computer security, is mostly used for preventing viruses and malware, but we rarely ask where these programs come from or who creates them. The answer is hackers. Hackers are growing by the numbers and are looking for easy targets every minute. They exploit weaknesses in wired or wireless networks and firewalls. Some just do it for fun, but the majority do it for illegal purposes, including vandalism, identity theft, piracy, and credit card fraud. There are many ways to prevent hackers from accessing your personal data, and our elite team of experts know those ways. So, give Mytex a call and let us be your shield against cybercrimes.

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Wireless Networking

Having a wireless network at home can be so useful, not to mention convenient. However, setting it up can be a little tricky, even for advanced users. If not set up correctly, your computers and devices won’t communicate with one another properly. You won’t be able to access the Internet, print, and share documents, pictures and videos. But, the most important thing about setting up a wireless network, is, you guessed it, security. Anyone, within close proximity, can spy on you or can execute malicious action which can result into misuse of bandwidth that you are charged for. Don’t let that happen to you. Security, is our middle name. So, let our experts help set up your firewall and wireless router with the safest and strongest configuration possible.

#

Computer Maintenance

Slow computer; random restarts and shutdowns; won’t boot; blue screens; freezes and crashes; annoying pop-ups; drivers outdated; software updates. These are just some of the ongoing computer problems people face every day…and these are just some of the ongoing problems Mytex solves every day. Rest assured, our highly trained and experienced experts will find the cause, and fix it.

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Data Recovery

How many times has it been that you’ve accidentally deleted a file, read messages that tell you the file or directory is corrupt, or have said to yourself, “I’ll just do a backup tomorrow?” And by the time it takes to blink your eyes, your hard drive has just crashed…yikes! Don’t despair, Mytex is here. Most hard drive crashes are software, and not hardware related, and so, the Mytex Lost and Found team will use powerful tools to recover documents, photos, and videos. In the event that it is a hardware (mechanical) issue, we can guide you in the right direction. Either way, we will do our very best to make sure our customers are happy again.

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Computer Tune-Up

Do you remember the time when you first purchase your computer and it was so fast that you thought you wouldn’t have to buy another one for years to come? And after having it for just a short amount of time, you’ve noticed a significant drop in performance. Like cars, computers need tune-ups too. Our experts will optimize your Mac and/or PC for enhanced speed and performance.

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Technology Advice

Just purchased a new mobile device, Mac or PC and want to get familiar with it, and the programs it came with, without having to make an appointment or wait in long lines? Or do you just need help figuring something out. Whether it’s a general question or a complex one, our experts will gladly help you, and will explain it in non-technical terms.

#

Printer Support

Your printer is an essential accessory. It’s even more so if you have an all-in-one capable of wireless printing, scanning, copying, faxing and more. However, advanced technology does come with its share of problems. Ever try reading to the owner’s manual to figure out why your printer is not working, but you end up even more confused than you were before? Mytex makes it simple for our customers. Just give us a call and we’ll customize its settings according to your needs and help you get it printing properly again.

#

Peripheral Support

Connecting your new device to your computer should be easy, but oftentimes it’s not. Whether it’s a new camera, printer, webcam, Bluetooth accessory, USB drive, or an MP3 player, let Mytex assist you in getting it installed without the initial frustration.

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Mobile Device Support

You come home after buying either a new iPhone, iPad, Samsung Galaxy, BlackBerry, Android, or a Windows Mobile smartphone and realize you need help setting up email, importing contacts, transferring songs, or simply want a quick overview, but don’t have the time to take it back to the store or even read the instructional manual. Well, with Mytex, you don’t have to. Call us, or start a live chat and instantly receive answers to your questions and solutions to you problems. It can’t get any easier.

#

Driver Updates

A driver is software that allows your computer to communicate with other devices. Without drivers, the hardware you connect to your computer – for example, a webcam – will not work properly. Also, if the driver is outdated or corrupted, it can cause your computer to crash. So, if you’re wondering why you’re webcam was working one minute and not the next – it could be the driver, but let Mytex figure that out while you sit back and relax.

All plans include...

  • 24 x 7 Live Support
  • Support by Live Chat
  • Support by Phone
  • Support Valid for 14 days
  • PC Support
  • Mac Support
  • Mobile Device Support
  • Peripheral Support
  • No Contracts
  • No Setup Fees
  • No Hidden Fees
  • 100% Money-Back Guarantee
What forms of payment do you accept?

We currently accept Visa, MasterCard, Discover, and American Express. In the coming months, PayPal will also be another option.

How long are the support incidents valid for after receiving support?

If within 14 days you have the same problem with your computer we will cover it free of charge.

How long after I purchase do the support incidents expire?

They never expire. You can use them the same day or 10 years from your purchase date.

If I purchase more 3 support incidents, do I have to use them all in one day?

Not at all. You can use them any day you need support.

What is the 100% Money-Back Guarantee?

If for any reason you are not satisfied with our services, and have only used it once, give us a call within 14 days of your initial purchase date and we will issue you a full refund.